Gannett Co. to
Establish Center of Excellence in Louisville
Gannett Co., Inc. (GCI), an international diversified news and
information company, recently announced it will establish a Center of
Excellence in Louisville. The customer care center will create 240 new jobs,
217 of which are expected to be Kentucky jobs.
"The addition of Gannett's new Center of Excellence in
Louisville will provide a significant number of new jobs to the local economy,"
said Governor Ernie Fletcher. "The fact that Louisville was chosen to support
the company's worldwide operation speaks volumes about the business climate and
workforce Kentucky has to offer."
GCI intends to consolidate its existing 62 customer centers
into three or four Centers of Excellence to handle customer calls, both inbound
and outbound, for a variety of GCI publications. The Louisville operation,
which will consist of a 14,732 square-foot expansion to an existing customer
care center, will be the company's second such facility and will provide
services for 33 Gannett-owned newspapers.
"Gannett is pleased to join with the State of Kentucky in this
partnership. It's a win for the state and a win for the company," said Rob
Althaus, vice president/circulation for Gannett.
Headquartered in McLean, Virginia, GCI has operations in 41
states, the District of Columbia, Guam, the United Kingdom, Canada, Belgium,
Germany, Hong Kong and Singapore. The company is the largest U.S. newspaper
group in terms of circulation with 90 daily newspapers in the U.S. including
USA TODAY, the nation's largest-selling daily newspaper and Louisville's
Courier-Journal. Its combined daily paid circulation is approximately 7.3
million.
"We could not be more pleased that Gannett has selected
Louisville to be home to their new Center of Excellence," said Joe Reagan,
President and CEO of Greater Louisville Inc. - The Metro Chamber of Commerce.
"Customer service centers are becoming an increasingly strong industry sector
in our community and Gannett will find tremendous professional and workforce
support here."
The Kentucky Economic Development Finance Authority (KEDFA)
preliminarily approved Gannett Co., Inc. for tax benefits up to $3.25 million
under the Kentucky Jobs Development Act (KJDA), an incentive program designed
to increase service- and technology-related employment in the state.
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